1.什麼是質量管理

　　whats quality management

　　在質量方面的指揮和控制活動

　　the command and control activity which is in term of Quality.

　　制定質量方針和目标Establish quality policy and objects質量策劃-制定質量目标并規定必要的運行過程和相關資源以實現目标Quality planning:establish the quality objects and specify the necessary operational process and related resources to achieve the objects.質量控制-緻力于滿足質量要求Quality control:dedicated to meet the quality requirement.質量保證-提供質量要求會得到滿足的信任Quality assrance:providing confidence that the quality requirement will be met.質量改進-增強滿足質量要求的能力Qualtiy improvement:enchance the ability to meet the quality requirement. 2.朱蘭質量管理三部曲

　　Quality management trilogy of Jarun.

　　質量策劃-質量控制-質量改進=事前-事中-事後=PDCA

　　quality planning -quality control-quality improvement=before-during- after (project)=PDCA

　　3.質量管理發展的三個階段

　　three stage of quality management development

　　質量檢驗-統計質量控制-全面質量管理

　　Quality inspection- statistic quality control-total quality management

　　4.質量管理的代表人物及其主要思想

　　qualtiy management representatives and their main ideas

　　克勞士比：零缺陷之父，符合性質量

　　Philip B. Crosby: the father of Zero-defect conformity quality

　　朱蘭：質量之父，适用性質量

　　Juran: the father of quality, appliability quality.

　　石川磬：質量管理不是靈丹妙藥，而更像是中藥

　　Ishikawakaoru:quality is not a panacea,it is more like traditional chinese medicine.

　　戴明：質量管理是一種最經濟的手段

　　Deming:quality management is the most economical mean.

　　學習如春起之苗,不見其日增,而日有所長

　　點我關注，一起成長

　　,

更多精彩资讯请关注tft每日頭條，我们将持续为您更新最新资讯!